{"id":4548,"date":"2026-06-10T15:07:18","date_gmt":"2026-06-10T12:07:18","guid":{"rendered":"https:\/\/digitalagent.bg\/case-study\/grand-assist\/"},"modified":"2026-06-10T15:07:18","modified_gmt":"2026-06-10T12:07:18","slug":"grand-assist","status":"publish","type":"page","link":"https:\/\/digitalagent.bg\/en\/case-study\/grand-assist\/","title":{"rendered":"Grand Assist \u2014 AI Call Agent \u0437\u0430 Grand Hotel Resorts by Pulse"},"content":{"rendered":"<h1>Grand Assist: AI Call Agent \u0437\u0430 Grand Hotel Resorts by Pulse<\/h1>\n<p><strong>Customer:<\/strong> Grand Hotel Resorts by Pulse \u2014 Grand Hotel Therme, Grand Hotel Bansko, Grand Hotel Sveti Vlas<br \/>\n<strong>\u0418\u043d\u0434\u0443\u0441\u0442\u0440\u0438\u044f:<\/strong> Hospitality and tourism<br \/>\n<strong>Solution:<\/strong> AI \u0430\u0433\u0435\u043d\u0442 \u0437\u0430 \u0447\u0430\u0442 \u0438 \u0433\u043b\u0430\u0441 \u0441 PMS \u0438\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f \u0432 \u0440\u0435\u0430\u043b\u043d\u043e \u0432\u0440\u0435\u043c\u0435<\/p>\n<h2>\u041f\u0440\u0435\u0434\u0438\u0437\u0432\u0438\u043a\u0430\u0442\u0435\u043b\u0441\u0442\u0432\u043e\u0442\u043e<\/h2>\n<p>\u0413\u043e\u043b\u044f\u043c\u0430 \u0445\u043e\u0442\u0435\u043b\u0441\u043a\u0430 \u0432\u0435\u0440\u0438\u0433\u0430 \u0441 \u0442\u0440\u0438 \u043a\u043e\u043c\u043f\u043b\u0435\u043a\u0441\u0430, \u0441\u0435\u0437\u043e\u043d\u043d\u0438 \u043f\u0438\u043a\u043e\u0432\u0435, \u043c\u043d\u043e\u0433\u043e\u0435\u0437\u0438\u0447\u043d\u0438 \u0433\u043e\u0441\u0442\u0438 \u0438 \u0445\u0438\u043b\u044f\u0434\u0438 \u0437\u0430\u043f\u0438\u0442\u0432\u0430\u043d\u0438\u044f \u043c\u0435\u0441\u0435\u0447\u043d\u043e \u2014 \u043f\u043e \u0442\u0435\u043b\u0435\u0444\u043e\u043d, \u0447\u0430\u0442 \u0438 \u043c\u0435\u0441\u0438\u043d\u0434\u0436\u044a\u0440\u0438. \u0420\u0435\u0446\u0435\u043f\u0446\u0438\u0438\u0442\u0435 \u0433\u0443\u0431\u044f\u0442 \u0447\u0430\u0441\u043e\u0432\u0435 \u0432 \u043f\u043e\u0432\u0442\u0430\u0440\u044f\u0449\u0438 \u0441\u0435 \u0432\u044a\u043f\u0440\u043e\u0441\u0438 \u0437\u0430 \u0446\u0435\u043d\u0438, \u043d\u0430\u043b\u0438\u0447\u043d\u043e\u0441\u0442\u0438 \u0438 \u0443\u0441\u043b\u0443\u0433\u0438, \u0430 \u0438\u0437\u0432\u044a\u043d \u0440\u0430\u0431\u043e\u0442\u043d\u043e \u0432\u0440\u0435\u043c\u0435 \u0437\u0430\u043f\u0438\u0442\u0432\u0430\u043d\u0438\u044f\u0442\u0430 \u043e\u0441\u0442\u0430\u0432\u0430\u0442 \u0431\u0435\u0437 \u043e\u0442\u0433\u043e\u0432\u043e\u0440 \u0438 \u0440\u0435\u0437\u0435\u0440\u0432\u0430\u0446\u0438\u0438 \u0441\u0435 \u0433\u0443\u0431\u044f\u0442.<\/p>\n<h2>\u0420\u0435\u0448\u0435\u043d\u0438\u0435\u0442\u043e<\/h2>\n<p>Digital Agent \u043f\u0440\u043e\u0435\u043a\u0442\u0438\u0440\u0430 \u0438 \u0432\u043d\u0435\u0434\u0440\u0438 Grand Assist \u2014 AI \u0438\u043d\u0444\u0440\u0430\u0441\u0442\u0440\u0443\u043a\u0442\u0443\u0440\u0430 \u0437\u0430 \u043e\u0431\u0441\u043b\u0443\u0436\u0432\u0430\u043d\u0435 \u043d\u0430 \u0433\u043e\u0441\u0442\u0438, \u043a\u043e\u044f\u0442\u043e \u0432\u043a\u043b\u044e\u0447\u0432\u0430:<\/p>\n<ul>\n<li><strong>AI \u0447\u0430\u0442 \u0430\u0433\u0435\u043d\u0442<\/strong> \u0437\u0430 \u0443\u0435\u0431\u0441\u0430\u0439\u0442\u0430 \u043d\u0430 \u0432\u0441\u0435\u043a\u0438 \u0445\u043e\u0442\u0435\u043b \u2014 \u043e\u0442\u0433\u043e\u0432\u0430\u0440\u044f \u043d\u0430 \u0432\u044a\u043f\u0440\u043e\u0441\u0438, \u043f\u0440\u043e\u0432\u0435\u0440\u044f\u0432\u0430 \u043d\u0430\u043b\u0438\u0447\u043d\u043e\u0441\u0442\u0438 \u0438 \u0441\u044a\u0437\u0434\u0430\u0432\u0430 \u0440\u0435\u0437\u0435\u0440\u0432\u0430\u0446\u0438\u0438 \u0434\u0438\u0440\u0435\u043a\u0442\u043d\u043e \u0432 \u0440\u0430\u0437\u0433\u043e\u0432\u043e\u0440\u0430.<\/li>\n<li><strong>AI \u0433\u043b\u0430\u0441\u043e\u0432 \u0430\u0433\u0435\u043d\u0442 (call agent)<\/strong> \u2014 \u043f\u043e\u0435\u043c\u0430 \u0432\u0445\u043e\u0434\u044f\u0449\u0438 \u043e\u0431\u0430\u0436\u0434\u0430\u043d\u0438\u044f \u043d\u0430 \u0431\u044a\u043b\u0433\u0430\u0440\u0441\u043a\u0438, \u0440\u0430\u0437\u0431\u0438\u0440\u0430 \u0435\u0441\u0442\u0435\u0441\u0442\u0432\u0435\u043d\u0430 \u0440\u0435\u0447 \u0438 \u0437\u0430\u0432\u044a\u0440\u0448\u0432\u0430 \u0440\u0435\u0437\u0435\u0440\u0432\u0430\u0446\u0438\u044f \u043f\u043e \u0442\u0435\u043b\u0435\u0444\u043e\u043d\u0430.<\/li>\n<li><strong>\u0418\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f \u0441 Clock PMS+ \u0432 \u0440\u0435\u0430\u043b\u043d\u043e \u0432\u0440\u0435\u043c\u0435<\/strong> \u2014 \u043d\u0430\u043b\u0438\u0447\u043d\u043e\u0441\u0442\u0438, \u0446\u0435\u043d\u0438 \u0438 \u0440\u0435\u0437\u0435\u0440\u0432\u0430\u0446\u0438\u0438 \u0438\u0434\u0432\u0430\u0442 \u0434\u0438\u0440\u0435\u043a\u0442\u043d\u043e \u043e\u0442 \u0445\u043e\u0442\u0435\u043b\u0441\u043a\u0430\u0442\u0430 \u0441\u0438\u0441\u0442\u0435\u043c\u0430, \u0431\u0435\u0437 \u0440\u044a\u0447\u043d\u0430 \u043d\u0430\u043c\u0435\u0441\u0430.<\/li>\n<li><strong>\u0418\u043d\u0434\u0438\u0432\u0438\u0434\u0443\u0430\u043b\u043d\u0430 \u043d\u0430\u0441\u0442\u0440\u043e\u0439\u043a\u0430 \u0437\u0430 \u0432\u0441\u0435\u043a\u0438 \u0445\u043e\u0442\u0435\u043b<\/strong> \u2014 \u0441\u043e\u0431\u0441\u0442\u0432\u0435\u043d \u0442\u043e\u043d, \u043e\u0444\u0435\u0440\u0442\u0438, \u0442\u0443\u0440\u0438\u0441\u0442\u0438\u0447\u0435\u0441\u043a\u0438 \u0442\u0430\u043a\u0441\u0438 \u0438 \u0441\u043f\u0435\u0446\u0438\u0444\u0438\u043a\u0438 \u043d\u0430 \u043e\u0431\u0435\u043a\u0442\u0430.<\/li>\n<li><strong>\u0414\u0435\u043d\u043e\u043d\u043e\u0449\u043d\u0430 \u0440\u0430\u0431\u043e\u0442\u0430<\/strong> \u2014 \u0433\u043e\u0441\u0442\u0438\u0442\u0435 \u043f\u043e\u043b\u0443\u0447\u0430\u0432\u0430\u0442 \u043e\u0442\u0433\u043e\u0432\u043e\u0440 \u0438 \u0432\u044a\u0437\u043c\u043e\u0436\u043d\u043e\u0441\u0442 \u0437\u0430 \u0440\u0435\u0437\u0435\u0440\u0432\u0430\u0446\u0438\u044f \u043f\u043e \u0432\u0441\u044f\u043a\u043e \u0432\u0440\u0435\u043c\u0435, \u043d\u0430 \u0432\u0441\u0435\u043a\u0438 \u043a\u0430\u043d\u0430\u043b.<\/li>\n<\/ul>\n<h2>The results<\/h2>\n<ul>\n<li>\u041a\u0430\u043f\u0430\u0446\u0438\u0442\u0435\u0442 \u0437\u0430 \u043e\u0431\u0440\u0430\u0431\u043e\u0442\u043a\u0430 \u043d\u0430 \u043d\u0430\u0434 500 000 \u043a\u043b\u0438\u0435\u043d\u0442\u0441\u043a\u0438 \u0437\u0430\u043f\u0438\u0442\u0432\u0430\u043d\u0438\u044f \u0437\u0430 \u0446\u044f\u043b\u043e\u0442\u043e \u043f\u043e\u0440\u0442\u0444\u043e\u043b\u0438\u043e \u043d\u0430 \u0432\u0435\u0440\u0438\u0433\u0430\u0442\u0430<\/li>\n<li>\u0414\u0438\u0440\u0435\u043a\u0442\u043d\u0438 \u0440\u0435\u0437\u0435\u0440\u0432\u0430\u0446\u0438\u0438 24\/7 \u0431\u0435\u0437 \u0443\u0447\u0430\u0441\u0442\u0438\u0435 \u043d\u0430 \u0440\u0435\u0446\u0435\u043f\u0446\u0438\u044f<\/li>\n<li>\u041f\u043e\u043a\u0440\u0438\u0442\u0438\u0435 \u043d\u0430 \u0432\u0441\u0438\u0447\u043a\u0438 \u043e\u0431\u0435\u043a\u0442\u0438 \u2014 \u0432\u043a\u043b\u044e\u0447\u0438\u0442\u0435\u043b\u043d\u043e Pulse Therme, Therme Fun &amp; Sport Park \u0438 Grand Pets<\/li>\n<li>\u041e\u0441\u0432\u043e\u0431\u043e\u0434\u0435\u043d\u043e \u0432\u0440\u0435\u043c\u0435 \u043d\u0430 \u0435\u043a\u0438\u043f\u0438\u0442\u0435 \u0437\u0430 \u0440\u0430\u0431\u043e\u0442\u0430 \u0441 \u0433\u043e\u0441\u0442\u0438\u0442\u0435 \u043d\u0430 \u043c\u044f\u0441\u0442\u043e<\/li>\n<\/ul>\n<h2>\u041e\u0442\u0440\u0430\u0437\u0435\u043d\u043e \u0432 \u043d\u0430\u0446\u0438\u043e\u043d\u0430\u043b\u043d\u0438 \u043c\u0435\u0434\u0438\u0438<\/h2>\n<p>\u041f\u0440\u043e\u0435\u043a\u0442\u044a\u0442 \u0431\u0435\u0448\u0435 \u043f\u0440\u0435\u0434\u0441\u0442\u0430\u0432\u0435\u043d \u043a\u0430\u0442\u043e \u043f\u0440\u0438\u043c\u0435\u0440 \u0437\u0430 \u201e\u0445\u043e\u0442\u0435\u043b\u0430 \u043d\u0430 \u0431\u044a\u0434\u0435\u0449\u0435\u0442\u043e&#8220; \u0432 <a href=\"https:\/\/blitz.bg\/tehnologii\/hotelat-ot-2030-godina-veche-e-tuk-ai-i-roboti-vlizat-v-grand-hotel-resorts-by-pulse_news1155952.html\" target=\"_blank\" rel=\"noopener\">\u0411\u041b\u0418\u0426<\/a>, <a href=\"https:\/\/www.actualno.com\/journeys\/hotelyt-ot-2030-godina-veche-e-tuk-ai-i-roboti-vlizat-v-grand-hotel-resorts-by-pulse-news_2604053.html\" target=\"_blank\" rel=\"noopener\">Actualno<\/a> \u0438 <a href=\"https:\/\/www.standartnews.com\/balgariya-obshtestvo\/hotelat-ot-2030-godina-veche-e-tuk-ai-i-roboti-vlizat-v-grand-hotel-resorts-by-pulse-636479.html\" target=\"_blank\" rel=\"noopener\">\u0421\u0442\u0430\u043d\u0434\u0430\u0440\u0442<\/a>. \u0412\u0438\u0436\u0442\u0435 \u0432\u0441\u0438\u0447\u043a\u0438 \u043f\u0443\u0431\u043b\u0438\u043a\u0430\u0446\u0438\u0438 \u043d\u0430 \u0441\u0442\u0440\u0430\u043d\u0438\u0446\u0430\u0442\u0430 <a href=\"\/en\/digital-agent-v-mediite\/\">Digital Agent \u0432 \u043c\u0435\u0434\u0438\u0438\u0442\u0435<\/a>.<\/p>\n<h2>\u0418\u0441\u043a\u0430\u0442\u0435 \u0441\u044a\u0449\u043e\u0442\u043e \u0437\u0430 \u0432\u0430\u0448\u0438\u044f \u0445\u043e\u0442\u0435\u043b \u0438\u043b\u0438 \u0431\u0438\u0437\u043d\u0435\u0441?<\/h2>\n<p>\u0418\u0437\u0433\u0440\u0430\u0436\u0434\u0430\u043c\u0435 AI \u0430\u0433\u0435\u043d\u0442\u0438 \u0437\u0430 \u0447\u0430\u0442 \u0438 \u0433\u043b\u0430\u0441 \u0441 \u0438\u043d\u0442\u0435\u0433\u0440\u0430\u0446\u0438\u044f \u043a\u044a\u043c \u0432\u0430\u0448\u0430\u0442\u0430 PMS, CRM \u0438\u043b\u0438 ERP \u0441\u0438\u0441\u0442\u0435\u043c\u0430. <a href=\"\/en\/free-consult\/\">\u0417\u0430\u043f\u0430\u0437\u0435\u0442\u0435 \u0431\u0435\u0437\u043f\u043b\u0430\u0442\u043d\u0430 \u043a\u043e\u043d\u0441\u0443\u043b\u0442\u0430\u0446\u0438\u044f<\/a>.<\/p>","protected":false},"excerpt":{"rendered":"<p>Grand Assist: AI Call Agent \u0437\u0430 Grand Hotel Resorts by Pulse \u041a\u043b\u0438\u0435\u043d\u0442: Grand Hotel Resorts by Pulse \u2014 Grand Hotel [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":4547,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"no-sidebar","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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