CRM solutions
A CRM system that unites sales, marketing and service
Typical problems
Without CRM
- Lost or duplicate contacts
- Unclear transaction status
- Lack of communication history
- Inability to track team performance
With CRM
- Centralized database for customers and partners
- Tracking the sales process from A to Z
- Integration with marketing and customer service
- Better forecast and higher conversion
Key functionalities
Our CRM solutions cover the entire customer lifecycle:
Contact and customer management –
Centralized database with communication history
Sales and deals
Stages, forecasts, automatic creation of quotes and contracts
Marketing automation
Campaigns, Email/SMS, Segmentations
Customer service
Ticketing, chat, query tracking
Reports and analytics
KPI dashboards, forecasts, team efficiency
Mobile access
Manage clients from any device
Most important integrations
CRM is effective when connected to other systems:
Sales and Marketing
- Integration with email platforms (Mailchimp, Sendinblue, etc.)
- Connecting with SMS and push notifications
- Segmentations and custom campaigns
Website and e-Commerce
- Integration with contact forms and chats
- Connecting to online stores – automatic account creation upon purchase
- Tracking customer behavior
Finance
- CRM ↔ Accounting systems for automatic issuance of quotes and invoices
- Tracking payments and liabilities
Service and maintenance
- Integration with chatbots and helpdesk systems
- Automatic ticket creation for inquiries
- Connecting to telephony (VoIP, call centers)
BI and analytics
- CRM ↔ Power BI / Google Data Studio
- Sales forecasts
- Campaign performance analysis
Business benefits
- +40% higher conversion into sales
- -50% less lost contacts
- 360° view of the customer – history, transactions, communications
- Better service and faster responses to inquiries
- Real-time analytics for teams and campaigns
Why choose us?
