AI voice agent in Bulgarian · Production recordings

An AI voice agent that picks up the phone, handles the call and creates the booking.

The three recordings below are real calls with the agent. In each one, it checks availability in Clock PMS, creates a booking with a reference number and sends a confirmation via Viber — in under four minutes and with no human operator on the line.

An AI voice agent answers the phone for a business, speaks natural Bulgarian and carries out the action itself — for example, entering a booking in the hotel system. Digital Agent implements it for your hotel and maintains it — the price depends on call volume and on the systems it connects to.

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Implementation from €1,000 Works with your existing number Three recordings with booking numbers

Incoming call 00:00
Connecting…
Visualisation of a call with the AI voice agent: an incoming call to a hotel front desk at 21:47. The caller is looking for a room for Saturday and Sunday for two adults. The agent checks availability in Clock PMS+, creates the booking for a double room with breakfast included and sends a confirmation via Viber. The call ends in 2 minutes and 14 seconds, with no human operator involved.
What’s included

One agent that really sees the call through

Six things that make it reliable in real work — not a demo, but everyday use.

  • 01
    Answers around the clock

    Every call is answered — including outside working hours and when the lines are busy.

  • 02
    Natural Bulgarian

    Understands free-form speech, not numbered menus. Introduces itself as an AI at the start of the call.

  • 03
    Recordings and transcripts

    Every call is kept as a recording, transcript and summary in a dashboard you have access to.

  • 04
    Hands over to a human

    When the case calls for it, the call goes to your team together with the full context.

  • 05
    GDPR-compliant processes in the EU

    Recording notice, agreed retention periods, processing in European regions.

  • 06
    Runs unsupervised

    It is set up once to your rules and keeps working the same way every day.

  • Integrations

    Writes directly to your systems

    Clock PMS+ Cloudbeds Mews HubSpot Pipedrive Bitrix24 Google Calendar
Real recordings

Three calls recorded in production (in Bulgarian)

Complete calls with no cuts — from pick-up to the booking created in Clock PMS. The transcript runs in sync with the recording, and the lines in monospace are the actions the agent carried out in the systems.

The callers are our own test guests. The conversation, the Clock PMS check and the booking created are real and unedited. Phone numbers are shortened in the written text.

Press to jump to this line in the recording.

0:00/3:30

Click the waveform or use the arrow keys to move through the recording. Click a line in the transcript to jump to it.

The recording can’t be loaded right now. The text of the call is below this message. If you would like to hear the agent, request a test call — we give you a number you can call to talk to it yourself.

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07.08.2026 · 10:063 min 30 secResult: booking No. 19417

  6. System→ Clock PMS · availability check
  17. System→ Clock PMS · booking No. 19417 created
  19. System→ Viber · confirmation sent
What changes

The difference isn’t in the talking but in the work that gets done

The same call, two different outcomes — line by line.

Today The call depends on who is on shift
With an AI voice agent Every call gets an answer and a record
01 · Availability
Calls outside working hours go unanswered.
The agent picks up immediately, at any time of the day or night.
02 · Capacity
At peak times the line is busy and the customer calls the next business on their list.
Handles several calls at once — no “engaged” tone.
03 · Data
Information is copied by hand from a note into the system.
Records the booking or appointment directly in your system.
04 · Traceability
Nobody knows how many enquiries were lost or what they were about.
The customer gets a written confirmation; you get a recording and a summary.
How it works

Five steps between the ring and the job done

The agent runs on our own telephony infrastructure. That is why the number stays yours, the routing is under our control and the call does not pass through a third-party platform.

  1. 1
    The call comes in

    On your existing number — via call forwarding or directly to our switchboard.

  2. 2
    The agent understands

    It recognises free-form speech in Bulgarian and extracts the intent: dates, number of people, service, urgency.

  3. 3
    Checks the system

    Queries your PMS, CRM or calendar in real time — it doesn’t work from an outdated list.

  4. 4
    Takes the action

    Creates the booking, books the appointment or opens a task. When needed, it transfers to a human with the context.

  5. 5
    Closes the loop

    Sends a confirmation via Viber or email and logs the recording, transcript and summary in the dashboard.

Control panel

The agent talks. The dashboard shows what it has done.

Every call enters the system with a segment, duration, value and outcome. Below is a working copy of the screens our clients see — change the period or the screen and the numbers are recalculated.

Call centreVOICE AI
VERSION 2.4 · EU REGION
Dashboard
All hotels — AI voice agent
13.08.2026
Period: 15.07.2026 – 13.08.2026 · 30 days

  • 3 791
    Calls (30 days)
  • 0
    Active now
  • 1:17
    Average duration
  • 4 877
    Minutes (30 days)
  • 146
    Reservations (30 days)
  • 830
    Quotes (30 days)
  • 19
    Missing information
  • 3
    Properties served
  • 1 264
    Average per property (30 days)

Call segments

30 DAYS
  • General information 1,604
  • Reservation enquiry 1,564
  • Prices & Offers 262
  • Reservation made 147
  • Spa & Wellness 115
  • Restaurant & Dining 76
  • Services & Facilities 11
  • Location & Transport 7
  • Complaints 5

Recent activity

13.08
  • 0898 ** ** 55Completed
    13.08 15:18 · 0:48 · phone
  • 0876 ** ** 41Completed
    13.08 14:07 · 3:48 · phone
  • 0899 ** ** 07Completed
    13.08 12:31 · 1:02 · phone
  • 0895 ** ** 63Completed
    13.08 11:44 · 1:31 · phone
  • 0888 ** ** 29Transferred
    13.08 10:12 · 2:05 · phone

This view is from Digital Agent’s real dashboard. Guest data is masked and the calls shown are for demonstration.

Scenarios

One agent, different tasks

Choose an industry to see exactly what the agent takes on, which system it connects to and what the call results in.

Hotel front desk

Call
System
Action
Result
Call 00:00
Ready
Live deployment

Grand Assist

Grand Hotel Resorts by Pulse

A hotel chain with three resorts — Grand Hotel Therme, Grand Hotel Bansko and Grand Hotel Sveti Vlas. Seasonal peaks, multilingual guests and enquiries by phone, chat and messaging apps.

The challenge

Front desks spend hours on repetitive questions about prices, availability and services. Outside working hours, enquiries go unanswered and bookings are lost.

The solution

Grand Assist — AI-powered guest service, individually configured for each of the three hotels. Availability, prices and bookings come directly from the hotel system, with no manual intervention.

The integrations

Clock PMS+ for real-time availability and bookings, Viber for confirmations to guests, and coverage of the chain’s associated venues as well.

Full case study
Blitz Actualno
Price

How the price is set

A hotel with two hundred calls a month and a chain with three properties are not the same product. That is why there is no price list — there is a quote once we have looked at your volume and systems.

Implementation · one-off
from €1,000 excl. VAT

A scenario based on your processes, building the agent, connecting the numbers, integration with the booking system, testing and team training.

Support · monthly
from €100 per agent

Infrastructure maintenance, call monitoring, fine-tuning when prices or processes change, access to the dashboard and reports.

Your quote An exact price after a 20-minute call
Request a quote Call us
What drives the price
  • 01 Scope
    Number of properties

    Each hotel has its own agent, its own prices and its own scenario.

  • 02 Connectivity
    Integrations

    Booking system, CRM, calendar or Viber.

  • 03 Volume
    Call volume

    Two hundred calls a month and four thousand are priced differently.

  • 04 Logic
    Scenarios and languages

    Bookings only, or questions, complaints and outbound confirmations too.

In a short call we review your call records and the systems you work with, and send you a quote with an exact price. The call does not commit you to anything.

Trust

The rules the agent works by

  • Introduces itself as an AI

    At the start of the call it says it is a virtual assistant. We don’t mislead anyone into thinking they are talking to a human.

  • Announces the recording

    It says that the call is being recorded before continuing with the service.

  • Doesn’t make up answers

    When it doesn’t have the information, it says so and offers to have a member of your team check it rather than guess.

  • Transfers with context

    In a complex case, a complaint or on explicit request, it passes the call to your team together with everything heard so far.

  • The system is the source of truth

    Availability and prices come from your PMS or CRM. The confirmation is recorded there, not on the side.

  • You set the retention periods

    What is stored and for how long is agreed with you. Processing takes place in European regions.

Questions

Frequently asked questions

Can callers tell that there is an AI on the other end of the line?

The voice sounds natural in Bulgarian, but the agent introduces itself as a virtual assistant at the start of the call. We consider concealment the wrong approach — it destroys trust the moment the customer starts to have doubts.

Can I test it before I decide?

Yes. Request a test call and we will give you a number you can call to talk to the agent yourself. We prefer this to a public demo number because we set up the scenario for your industry, so that you hear something meaningful rather than a generic demo.

Does it work with my booking system?

We connect to Clock PMS+, Cloudbeds and Mews for hotels, to HubSpot, Pipedrive and Bitrix24 for CRM, and to Google Calendar. If your system has an API, integration is a question of workload, not of whether it is possible in principle — we check this in the first call.

Will I keep my phone number?

Yes. The number stays yours. We connect it either via call forwarding from your current telecom provider or directly to our switchboard. If you prefer, we start with a separate number while you test.

What happens if the agent doesn’t understand what the customer wants?

It asks a clarifying question. If the case is still outside its scope after that — a complex group request, a complaint or an explicit request for a human — it transfers the call to your team with the context so far. Outside working hours it takes a callback number and creates a task.

How long does implementation take?

It depends mainly on the integrations and on how quickly we get access to your system. We give an exact timeline in the quote once we have seen the processes — we prefer to tie it to your case rather than promise everyone the same timeline.

How is it charged, and are there any hidden costs?

Two components: a one-off implementation from €1,000 excl. VAT and monthly support from €100 per agent. The exact price depends on call volume, the number of properties and the integrations — which is why we give it in a quote after a short call, not in a price list. One external component we always check together: if you use call forwarding from your telecom provider, the provider charges the forwarded minutes at its own rates.

What technology does the agent run on?

A combination of our own telephony infrastructure and leading language models. The stack is ours and we maintain it — it is part of the service, not something you rent separately. What matters to you is something else: the number stays yours, data is processed in European regions and you are not tied to a platform that could change its terms tomorrow.

What happens to the call recordings?

The agent announces the recording at the start. Recordings, transcripts and summaries are available in your dashboard. The retention period and who has access are agreed with you during implementation; processing takes place in European regions.

Let your customers hear an answer, not a ringing tone.

Test the agent with a real scenario from your business. We will show you how it takes the call, carries out the action and hands the call over to your team when needed.

Request a test call Call us
Request a test call