Hotel Reservation AI Agent – Intelligent Reservation Assistant
(OpenAI GPT + Pinecone Vector DB + Google Drive + Clock PMS API, n8n)
Integration fee - €1500
What does the agent do?
The AI agent works 24/7 as a virtual receptionist — accepts booking requests via chat or website, checks availability in real time, creates reservations directly in the hotel system and answers questions about the hotel using an intelligent knowledge base. Suitable for hotels, villas, rental apartments and any business with a reservation system.
Two modes of operation
Mode 1 – Knowledge Base Loading (Setup)
- Download a file from Google Drive – hotel brochures, price lists, policies, room descriptions
- Extracts text from PDF – automatically reads and processes documents
- Creates embeddings (OpenAI) – converts text into intelligent vectors
- Records in Pinecone Vector Store – builds a semantic knowledge base from which the agent draws when responding
Mode 2 - Chat with a customer (Live Chat)
Webhook accepts the request→ AI Agent (GPT) analyzes the intent → the agent chooses the right tool:
- check_availability – checks the availability of rooms for the desired period directly in the hotel system
- create_reservation – creates the reservation automatically without staff intervention
- http_node / Clock PMS API – connects to the hotel's real reservation system
- Pinecone Vector Store – search the knowledge base for answers to questions (prices, terms, amenities, rules)
- Window Buffer Memory – remembers the context of the conversation so the customer doesn't have to repeat information
Respond to Webhook – the agent returns a real-time response to the client.
How does it work in real time?
1.
The customer writes in the chat: "Do you have a room available for 2 from June 15 to 20?"„
2.
The AI agent understands the intent and calls check_availability.
3.
If there is a free room, it offers options with prices from the knowledge base.
4.
The client confirms → the agent calls create_reservation and saves in the PMS.
5.
The customer receives confirmation without having spoken to any employee.
Integrations
- OpenAI GPT – natural language understanding and conversationalization
- Pinecone Vector DB – semantic hotel knowledge base
- Google Drive – a source of hotel documentation
- Clock PMS API – check availability and create reservations
- Webhook – connection to a website or chat platform
- Window Buffer Memory – conversation memory
Who is it suitable for?
- Hotels and hostels that want to reduce the workload at the reception desk
- Villas and apartments for rent with online reservations
- Tourist sites with recurring questions from customers
- Any business with a reservation system and need for 24/7 support