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Logistics Agent

Your 24/7 virtual logistics team

Automated planning, execution and tracking of shipments – without delays, errors and unnecessary costs.

agent

What does the agent do?

Automatically selects
most advantageous carrier and service by weight, volume, time and zone (rate-shopping).
Generates
bills of lading, labels and freight manifests; requests courier pickup.
Track & Trace
Monitors status via API, updates ERP/WMS and sends notifications to the client.
Manages
problem cases (detention, non-delivery, customs cases) with automatic escalations and SLA timers.
Generates
CMR/AWB, CN22/CN23, transport invoices; validates HS codes and Incoterms.
IoT monitoring
Monitors temperature/shocks; alerts when deviations occur (cold-chain).
Returns (RMA)
Policy approval, automatic labels, backorders and credit notes.
Audit of courier invoices
Compares charged versus negotiated rates and allowances.
Optimizes routes
for own fleet by windows/capacity; POD with photo/signature.
Synchronize availability
picking/packing waves and barcode scanning.
Customer notifications
via Email/SMS/Viber with live tracking link.
Roles and rights
Full log and audit of all operations.

Integrations

Connection to 500+ systems – carriers (DHL, UPS, FedEx, DPD, GLS, TNT, Econt, Speedy), e-commerce (Shopify, WooCommerce, Magento), ERP/WMS (SAP, Dynamics 365, Odoo, ERPNext), marketplaces (Amazon, eMAG), maps and telematics (Google Maps, GPS trackers), electronic signature and document management. Access to the full history of shipments, rates, contracts and payments.

Security & Control:

  • GDPR-compliant data storage and deletion.
  • Full logging and auditing, access control, automatic retries and duplication protection.

Brief real-life examples

E-commerce

Automatic selection between Econt/Speedy, label in <10 sec., SMS with tracking, manifest for delivery.

B2B distribution

Pallet deliveries with CMR, route planning and bus capacity, POD with photo.

Cold chain

Alarm at >8°C, change of carrier, creation of incident and credit for the customer.

Export/Import

CN22/CN23 + HS validator, tax/VAT calculation, transfer to broker and milestone tracking.

Returns

RMA portal, auto-approvals by value/reason, backorder and automatic credit note.

KPI & Reporting:

  • Shipment creation time: <10 sec.
  • Average delivery time: −15–30%
  • On-Time Delivery (OTD): ↑ to 97–99%
  • Shipping cost: −10–25% via proper rate-shopping
  • Exceptions: −20–40% (early detection and escalations)
  • NPS after delivery: +10–25 points.

Compatible with 500+ integrations (OpenAI, Google, carriers, ERP/WMS, etc.).

Audit and maintenance are included.
Activate your Logistics Agent today!
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