Infrastructure and Security
Infrastructure
Cloud-first architecture – we use leading European and international cloud providers (AWS, Google Cloud, DigitalOcean) with proven reliability and certifications. Scalability – every AI solution is designed to scale with the client’s needs – from small teams to enterprise organisations. Redundancy – all critical services are duplicated to guarantee uninterrupted operation (99.9% uptime). 24/7 monitoring – automated systems track load and performance in real time.
Data protection
GDPR compliance – all our processes comply with the General Data Protection Regulation (GDPR). Encryption – all data in transit is transmitted over TLS 1.3, and data at rest is stored with AES-256 encryption. Isolated environments – client data is isolated by account and is not shared between different organisations. “Least privilege” access – only authorised personnel have access to data, and only when necessary. Scalability – every AI solution is designed to scale with the client’s needs – from small teams to enterprise organisations. Redundancy – all critical services are duplicated to guarantee uninterrupted operation (99.9% uptime). 24/7 monitoring – automated systems track load and performance in real time.
APIs and integrations
Open APIs – all AI agents can be integrated via standardised REST and Webhook APIs. Flexible integrations – we support 500+ external applications (ERP, CRM, Google Workspace, Microsoft 365, etc.). Role-based access management – API keys and tokens are issued based on roles and access rights, and can be quickly revoked or renewed. Audit trail – every API call is logged for full traceability and security.
Security standards
ISO 27001 – we follow the international standard for information security management. SOC 2 – best practices for security, confidentiality and service availability. Regular testing – we run internal and external penetration tests to ensure system resilience. Automatic backups – data is backed up daily and can be restored when needed.
Why DigitalAgent.bg is the secure choice
Reliable infrastructure with high scalability.
Guaranteed data protection to the highest standards.
Transparent security and access policies.
The right solution for small and large companies looking not just for automation, but for a stable, trusted partner.