Digital Agent in the media
Grand Assist — the AI agent that the Digital Agent team developed for the hotel chain Grand Hotel Resorts by Pulse — has been featured in a number of national media outlets as part of the technological transformation of Bulgarian hospitality. The system handles customer enquiries, supports bookings and communicates with guests 24/7 at three of the largest hotel complexes in the country.
June 2026 — “The hotel of 2030 is already here”
BLITZJune 2026 The hotel of 2030 is already here — AI and robots arrive at Grand Hotel Resorts by Pulse Read the article 
ActualnoJune 2026 AI Call Agent Grand Assist at the centre of the new hospitality model Read the article 
StandartJune 2026 AI and robots enter Grand Hotel Resorts by Pulse Read the article 
BurgasnewsJune 2026 The hotel of 2030 is already here Read the article March 2026 — The first AI chatbot for hotel bookings in Bulgaria
GramofonaMarch 2026 Grand Hotels introduces Grand Assistant — the first AI chatbot for bookings in Bulgaria Read the article 
BurgasnewsMarch 2026 The first AI chatbot for hotel bookings in Bulgaria Read the article What’s behind Grand Assist
Grand Assist was developed entirely by the Digital Agent team: AI chat and voice agents, real-time integration with the hotel’s PMS (Clock PMS+) for availability and bookings, multilingual communication and uninterrupted round-the-clock operation. See the full Grand Assist case study or explore our AI agents for business in Bulgaria.
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