Short answer: an AI voice agent costs €0.21 per minute of actual call time, plus a one-off implementation fee of between €1,500 and €3,000 depending on the number of integrations and scenarios, plus fixed monthly support of €170. All prices are excl. VAT. Minutes are billed only for calls that actually take place. The per-minute price covers telephony, speech recognition and synthesis and the infrastructure; maintaining and monitoring the agent is covered by the monthly fee.
The pricing model has three components and zero fine print: implementation, minutes and monthly support. No packages or tiers, and the monthly support fee is one fixed figure, not “from €… per month” with conditions in the footnotes.
Excl. VAT. Minutes are billed only for calls that actually take place — when the phone isn’t ringing, you pay nothing for minutes. The per-minute rate includes telephony, speech, the language model and integrations. Maintaining and monitoring the agent is a fixed monthly fee of €170, whatever the number of calls.
Excl. VAT. The lower end covers an AI voice agent with one integration, one scenario and one language. PMS/CRM/Viber integrations, several scenarios, outbound campaigns and a second language push the price towards the upper end.
If you are new to the technology, start with the hub page what an AI voice agent is and how it handles calls — here we deal only with the money.
Implementation is not “installing software”. It is an engineering project that ends with a working phone agent connected to your systems. Here is what you actually get for €1,500–3,000:
| Parameter | €1,500 includes | Towards €3,000 |
|---|---|---|
| Integrations | One — calendar or CRM | PMS + CRM + Viber confirmations |
| Scenarios | One — e.g. taking bookings | Several — bookings, enquiries, changes, escalations |
| Call direction | Inbound only | Inbound + outbound campaigns |
| Languages | One — Bulgarian | A second language for international customers |
| System complexity | Standard calendar or CRM | PMS with rates, availability and cancellation policies |
The hotel use case is the most common of the more complex projects — because of the rates and availability in the PMS. We describe what it looks like in practice on the AI voice agent for hotels page.
After the one-off implementation, the ongoing bill has two parts. Calls are billed per minute — you pay for customers served, not for volume you might not use. The monthly support fee is a fixed €170 and covers maintaining and monitoring the agent, whatever the number of calls.
For a seasonal business, this matters. A hotel in a mountain resort has busy months and quiet months. In a quiet month the bill for minutes is small, because you pay only for the calls that actually took place, while support stays at the same €170. In a busy month the minutes grow with the calls and support does not change. You know the fixed part in advance, and the variable part follows your actual call volume.
The maths for one booking. A typical booking call lasts 2–4 minutes. At €0.21 per minute, even the longer version comes to €0.21 × 4 = €0.84. That is the cost in minutes of one booking taken, recorded directly in your system, with a Viber confirmation to the guest. Compare that with the value of the booking itself for your property — you know that number.
One more consequence of the model: we have no incentive to drag calls out with empty talk. The agent is configured to get the job done — record the booking, answer the question, transfer to a human when needed — not to keep the customer on the line.
€0.21 per minute means nothing on its own. It only makes sense against the alternatives your business is already paying for anyway — often without seeing them in any report.
This is the hidden line item. Work it out with your own numbers:
Missed calls per month × share of them that are bookings or orders × average value of one booking = revenue you are losing today.
Your front desk or office knows the first two numbers; your accounts team knows the third. Calls outside working hours, during check-in or in peak season go to a competitor who picked up the phone.
A person on the night shift costs you a salary, social security contributions, paid leave and replacement when staff turn over — regardless of how many calls actually come in overnight. The AI voice agent costs €170 a month for support plus €0.21 per minute only for calls that actually take place, and picks up on the first ring at 3:00 with the same calm as at 15:00.
The call centre charges for capacity: operator hours, minimum monthly commitments, training people who may be replaced. And the human operator usually has no real-time access to your PMS — they note things down by hand and pass them on. The AI voice agent works directly in the system: it checks availability and records the booking while the call is still in progress.
This is not a theoretical comparison. Grand Assist — the voice receptionist at Grand Hotel Resorts by Pulse — has been in production for months and records bookings in real time in Clock PMS+, with a Viber confirmation to the guest. The implementation was covered by Blitz, Actualno and Standart, and since then we have added AI voice agents at hotels in Bansko and at a spa complex.
The one-off implementation is an investment, and it does not pay off for every business. We will tell you so in the first conversation rather than sell you a project that then sits unused.
If you recognise yourself in any of these three cases — save your money for now. If not — the next section shows how to check the system before you have paid anything.
The exact price within the €1,500–3,000 range depends on your integrations and scenarios, so we don’t pull it out of thin air — we set it once we have talked and you have heard the agent.
You fill in the test call form or call +359 88 7777741. Tell us what kind of business you run and which system you use — that is enough.
We clarify the processes: what calls come in, what the agent needs to record, where the line lies between the agent and a human.
We give you a number where you talk to a working AI voice agent yourself. You are not listening to a presentation — you hold a conversation and judge for yourself.
You receive a written quote: a specific implementation price for your case, scope, timeline and contract terms. Only then do you decide.
Before you read any promises of a “natural voice” — hear it. The recording is from a real conversation with an AI voice agent built on the same infrastructure that will handle your calls too.
More implementations with results — in the Digital Agent case studies.
All prices — €0.21 per minute, €1,500–3,000 for implementation and €170 per month for support — are exclusive of VAT. VAT is charged on top in accordance with Bulgarian law and shown separately on every invoice.
You pay the same price — €0.21 per minute, regardless of volume. The infrastructure absorbs peaks automatically, and you can see the minutes actually used at any time in the CDR dashboard reports.
The contract terms and duration are set out in the quote you receive after the test call. You get them in writing before you have paid anything.
It depends on the number of integrations and scenarios. You get an exact timeline in the quote after the test call, once we know exactly what we will be building for your case.
Not in the per-minute price. Support is a separate fixed monthly fee of €170 excl. VAT, which covers maintaining and monitoring the agent and its infrastructure: telephony, the agent platform, integrations. Call minutes are billed separately at €0.21 each.
The scope of included changes is set out in the quote. Minor wording tweaks are usually a quick job; new scenarios and new integrations are priced separately and transparently.
Yes. The termination terms, including those for the €170 monthly support, are set out in the written quote. Minutes are billed only for calls that take place — when the agent is not taking calls, you owe nothing for call time.
Yes. Request a test call — we’ll give you a number where you can talk to the agent yourself before you receive a quote with an exact price.