Short answer: an AI voice agent costs €0.26 per minute of actual call time (excl. VAT) plus a one-off implementation fee of between €1,500 and €3,000 (excl. VAT), depending on the number of integrations and scenarios. There is no monthly fee — you don’t pay for minutes you haven’t used. The per-minute price covers telephony, speech recognition and synthesis, the infrastructure and its maintenance.
The pricing model has two components and zero fine print. No packages, no tiers, no “from €… per month” with conditions in the footnotes.
Excl. VAT. Only calls that actually take place are billed — when the phone isn’t ringing, you pay nothing. The per-minute rate includes the entire infrastructure: telephony, speech, language model, integrations, maintenance.
Excl. VAT. The lower end covers an AI voice agent with one integration, one scenario and one language. PMS/CRM/Viber integrations, several scenarios, outbound campaigns and a second language push the price towards the upper end.
If you are new to the technology, start with the hub page what an AI voice agent is and how it handles calls — here we deal only with the money.
Implementation is not “installing software”. It is an engineering project that ends with a working phone agent connected to your systems. Here is what you actually get for €1,500–3,000:
| Parameter | €1,500 includes | Towards €3,000 |
|---|---|---|
| Integrations | One — calendar or CRM | PMS + CRM + Viber confirmations |
| Scenarios | One — e.g. taking bookings | Several — bookings, enquiries, changes, escalations |
| Call direction | Inbound only | Inbound + outbound campaigns |
| Languages | One — Bulgarian | A second language for international customers |
| System complexity | Standard calendar or CRM | PMS with rates, availability and cancellation policies |
The hotel use case is the most common of the more complex projects — because of the rates and availability in the PMS. We describe what it looks like in practice on the AI voice agent for hotels page.
A monthly package suits the provider: you pay for capacity whether you use it or not. The per-minute model turns the logic around — you pay for customers served, not for reserved capacity.
For a seasonal business, the difference is tangible. A hotel in a mountain resort has strong months and empty months. On a package, the empty months cost as much as the full ones. On a per-minute rate, an empty month costs almost nothing — the agent stays on standby, but you pay only for the calls that actually took place.
The maths for one booking. A typical booking call lasts 2–4 minutes. At €0.26 per minute, even the longer version comes to €0.26 × 4 = under €1.05. That is the cost of one booking taken, recorded directly in your system, with a Viber confirmation to the guest. Compare that with the value of the booking itself for your property — you know that number.
One more consequence of the model: we have no incentive to drag calls out with empty talk. The agent is configured to get the job done — record the booking, answer the question, transfer to a human when needed — not to keep the customer on the line.
€0.26 per minute means nothing on its own. It only makes sense against the alternatives your business is already paying for anyway — often without seeing them in any report.
This is the hidden line item. Work it out with your own numbers:
Missed calls per month × share of them that are bookings or orders × average value of one booking = revenue you are losing today.
Your front desk or office knows the first two numbers; your accounts team knows the third. Calls outside working hours, during check-in or in peak season go to a competitor who picked up the phone.
A person on the night shift costs you a salary, social security contributions, paid leave and replacement when staff turn over — regardless of how many calls actually come in overnight. The AI voice agent costs €0.26 per minute only when the phone actually rings, and picks up on the first ring at 3:00 with the same calm as at 15:00.
The call centre charges for capacity: operator hours, minimum monthly commitments, training people who may be replaced. And the human operator usually has no real-time access to your PMS — they note things down by hand and pass them on. The AI voice agent works directly in the system: it checks availability and records the booking while the call is still in progress.
This is not a theoretical comparison. Grand Assist — the voice receptionist at Grand Hotel Resorts by Pulse — has been in production for months and records bookings in real time in Clock PMS+, with a Viber confirmation to the guest. The implementation was covered by Blitz, Actualno and Standart, and since then we have added AI voice agents at hotels in Bansko and at a spa complex.
The one-off implementation is an investment, and it does not pay off for every business. We will tell you so in the first conversation rather than sell you a project that then sits unused.
If you recognise yourself in any of these three cases — save your money for now. If not — the next section shows how to check the system before you have paid anything.
The exact price within the €1,500–3,000 range depends on your integrations and scenarios, so we don’t pull it out of thin air — we set it once we have talked and you have heard the agent.
You fill in the test call form or call +359 88 7777741. Tell us what kind of business you run and which system you use — that is enough.
We clarify the processes: what calls come in, what the agent needs to record, where the line lies between the agent and a human.
We give you a number where you talk to a working AI voice agent yourself. You are not listening to a presentation — you hold a conversation and judge for yourself.
You receive a written quote: a specific implementation price for your case, scope, timeline and contract terms. Only then do you decide.
Before you read any promises of a “natural voice” — hear it. The recording is from a real conversation with an AI voice agent built on the same infrastructure that will handle your calls too.
More implementations with results — in the Digital Agent case studies.
All prices — €0.26 per minute and €1,500–3,000 for implementation — are exclusive of VAT. VAT is charged on top in accordance with Bulgarian law and shown separately on every invoice.
You pay the same price — €0.26 per minute, regardless of volume. The infrastructure absorbs peaks automatically, and you can see the minutes actually used at any time in the CDR dashboard reports.
The contract terms and duration are set out in the quote you receive after the test call. You get them in writing before you have paid anything.
It depends on the number of integrations and scenarios. You get an exact timeline in the quote after the test call, once we know exactly what we will be building for your case.
Yes. Maintenance of the infrastructure — telephony, the agent platform, integrations — is included in the per-minute price. You don’t pay a separate maintenance fee.
The scope of included changes is set out in the quote. Minor wording tweaks are usually a quick job; new scenarios and new integrations are priced separately and transparently.
Yes. You pay per minute — when the agent is not taking calls, you owe nothing for call time. The termination terms are described in the quote.
Yes. Request a test call — we’ll give you a number where you can talk to the agent yourself before you receive a quote with an exact price.